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Case Studies

Genuine completed jobs from Synergy Gas & Plumbing — real faults, real diagnoses, real outcomes. No stock photography, no invented reviews.

Job ticketStourbridge, DY8

Ariston Evo combi: no hot water and overheating, fixed in one visit

The customer's Ariston Evo combi boiler had stopped producing hot water — every time a hot tap was opened, the boiler overheated instead. A fault like this can look like several different things before it's properly diagnosed.

FaultBlocked plate heat exchanger
FixPlate heat exchanger replaced — part collected mid-visit rather than booking a return trip
ResultHot water fully restored, completed in a single appointment
Job ticketErdington, Birmingham

Gledhill Pulsacoil electric boiler: total loss of hot water

The customer had no hot water at all from their Gledhill Pulsacoil electric boiler — a less common system that a lot of general boiler repair companies aren't set up to work on.

FaultCorroded immersion heater
FixImmersion heater replaced, full system tested before leaving
ResultFull hot water flow restored the same day
Job ticketSutton Coldfield

Emergency boiler breakdown replaced with a new Worcester LPG combi

The customer's existing boiler broke down and needed replacing as an emergency, rather than a planned installation.

FaultEnd-of-life boiler failure
FixNew energy-efficient Worcester LPG combi installed, backed by a 10-year manufacturer guarantee
ResultReliable heating and hot water restored, lower running costs, long-term warranty cover
Job ticketDudley

Gas leak traced to a damaged copper line beneath the floorboards

The customer reported a suspected gas leak, with the source not visible or accessible from above the floor.

FaultDamaged section of copper gas pipe under the floor
FixDamaged pipe section safely repaired, system checked to confirm the leak was fully resolved
ResultLeak fully resolved, gas supply safe again
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