Same-day visits are often possible for genuine breakdowns — we tell you a realistic time when you call, rather than promising one we can't keep.
What counts as an emergency
- No heating or hot water at all, especially with vulnerable people in the household
- A boiler or pipe leak you can't contain
- A suspected gas smell — call the National Gas Emergency Service on 0800 111 999 immediately, then us
- A boiler making a loud banging or repeatedly cutting out
Before we arrive — safe checks only
A few things are safe to check yourself while you wait, but we won't ask you to touch anything involving the gas or electrical side of the boiler itself:
- Check your boiler pressure gauge — if it's below 1 bar, that alone can cause loss of heating (see our pricing page for re-pressurising)
- Check your thermostat is set correctly and has working batteries if applicable
- Check nothing has tripped on your electrical consumer unit
If any of that doesn't resolve it, or you're not comfortable checking, don't force it — that's what we're for.
We carry the parts, so we can usually fix it there and then
We keep the van stocked with the spare parts boilers most often need, so once the fault is diagnosed we can usually sort the repair on that same visit — no waiting on a part and a second appointment. We measured it: across 505 boiler repairs completed since October 2023, 88% were finished on that first visit. How we counted.
Callout pricing
In-hours (Mon–Fri, 8am–5.30pm) emergency diagnosis plus the first hour is £99. Outside of office hours, call 07413 385767 for a quote before we come out, so there are no surprises.
Quick answers
What counts as a boiler emergency?
No heating or hot water at all (especially with vulnerable people in the household), a boiler or pipe leak you can't contain, or a boiler making a loud banging or repeatedly cutting out. If you smell gas, call the National Gas Emergency Service on 0800 111 999 immediately, then us.
How quickly can you get to me?
Same-day visits are often possible for genuine breakdowns — we tell you a realistic time when you call, rather than promising one we can't keep. The line is answered 24 hours a day, 7 days a week.
What does an emergency callout cost?
In-hours (Mon–Fri, 8am–5.30pm) emergency diagnosis plus the first hour is £99. Outside office hours, call 07413 385767 — we'll tell you the price on the phone before anyone travels, so there are no surprises.
